FAQ

QUESTIONS & ANSWERS

Preferably via our “Instant Fare Quote” booking engine, or through Online Chat or telephone.

As a customer of ours you can expect to receive;

Email TypeDescription
Welcome EmailA welcome email is sent to all new customers, this contains some frequently asked questions about our company as well as log in details for our website.
Journey AcknowledgmentThis is your confirmation email, there will be one of these per journey.
ReceiptThis is dispatched at approximately midnight the day that you pay for your journey.
Journey Details and Pick-Up InstructionsThis is perhaps the most important email we send, it lists your driver’s contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey.
Comments from OTS StaffFrom time to time we may contact you via email to request additional information about a journey via an email type we call a ‘Comment’.

The pick up instructions will be contained in the “Journey Details” email.

Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

Yes, as all bookings are pre booked we can provide a 24hr service.

The “Meet & Greet” service is where the driver parks his car and enters the airport terminal holding a sign with your name on it.

This service is not included on our journeys as standard but can be added for an additional £5, to cover parking charges.

The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board, therefore if you’d rather the driver doesn’t know the passenger’s name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!

No, we will track your plane’s progress when it is in the air.

Yes, we are fully licensed. All our vehicles are also insured.

This could be due to a number of reasons, most commonly a misspelt email address. If this happens to you please contact our office via Online Chat or call on +441892315131 and we will deal with your booking as quickly as possible.

No, in compliance with UK law Onward Travel Solutions Ltd operates a strict non-smoking policy in all their vehicles.

No, in compliance with UK law Onward Travel Solutions Ltd operates a strict non-smoking policy in all their vehicles.